NEXEO | HDX™
Drive-Thru Headsets that Maximize Efficiency at Every Touchpoint
Restaurant Communication Delivered Your Way
Whether you’re optimizing your store for the latest AI ordering or simply searching for the best drive-thru communication on the market, the NEXEO|HDX communication platform provides all the tools you need to meet your unique business needs, delivered in three unique solutions.
Optimize Your Team Communication
NEXEO is a world-class drive-thru audio solution designed to improve efficiency across every customer touchpoint; from drive-thru and mobile order pickup to curbside, walk-up windows, and dine-in service. By delivering real-time alerts and communication directly to the right team members, NEXEO helps crews respond faster, work smarter, and create a smoother, more consistent customer experience.
NEXEO Highlights
Text & Connect
From task reminders and process updates to celebrations and recognition, Text & Connect keeps teams connected in real time. Messages typed in HME CLOUD are converted to audio and delivered directly to NEXEO headsets—without disrupting drive-thru operations.
HDX & Digital Audio
Fully Digital and Future Proof
NEXEO’s HDX Digital Audio enhances drive-thru communication by building on the breakthrough of Wideband HD Audio technology. Using patented noise-reduction and expanded audio bandwidth, the system captures a broader range of voice frequencies while minimizing background noise. The result is clearer conversations and a smoother ordering experience for both customers and order takers.
Control Center
Unlike traditional systems, the NEXEO | HDX base station is mounted at eye level and features a bright 7-inch display for simple, intuitive operation. This makes it easy to register headsets, adjust store settings, and monitor battery and system status. Key information such as network connectivity, headset status, speaker and microphone performance, and loop health can be quickly viewed on the display. The base station also supports multiple languages, allowing team members to operate the system in their preferred language.
Voice Commands
With more guests to serve than ever, NEXEO’s voice-enabled technology helps your team stay efficient and responsive. Instantly connect to a drive-thru lane to greet customers without delay, call team members for assistance or feedback, and adjust headset settings like volume using simple voice commands. By keeping hands free and workflows moving, voice control helps your team stay focused on delivering fast, friendly service.
Automated Order Taking
Seamless Drive-Thru AI Voice Integration
Improve operational efficiency with NEXEO Pro and voice AI ordering. Your preferred voice AI system can automatically take drive-thru orders and send them directly to the POS, allowing your team to focus on other critical areas of the restaurant. By reducing the need for manual order taking, staff can be redeployed to roles where face-to-face interactions enhance customer service and overall satisfaction.
Video Detection and Alerts
NEXEO HDX alerts and video detection help your team quickly identify and prioritize mobile order guests, improving speed of service and overall drive-thru efficiency.
HME CLOUD®
HME CLOUD is a centralized platform that allows operators to monitor and manage drive-thru performance across one or multiple restaurant locations. By connecting to HME ZOOM drive-thru timer systems, it provides real-time data, dashboards, and detailed reports that help managers quickly identify service bottlenecks and improve speed of service. With remote access from a computer, tablet, or smartphone, HME CLOUD makes it easy to track performance, compare locations, and make adjustments from anywhere.
